Official FAQs / Q & As

Use this box to search for
Answers among the FAQ / Q & A.

INSTRUCTIONS:
FAQ = Frequently Asked Questions
Q & A = Questions & Answers
The FAQ / Q & A helps locate specific tips or directions to help you get things done (e.g. “trash collection?”, or “dog license?”– exclude quotation marks.

1. Click in the white box.
2. Type your word or phrase.
3. Click “Ask FAQ” button. Next, you’ll see a page listing common, related questions and answers.

Printer-Friendly Page

Ask a Question Page

login

• Who hears my trash pick-up complaints?
  
  
• How can I arrange for street tree pruning or removal?
  
  
• Where can I learn more about recycling?
  
  
• Who handles my trash pick-up or garbage collection complaints?
  
  
• Where is the Municipal Recycling Yard, where I can take my recycling to be dropped off?
  
  
• What day is my trash collection or garbage pick-up scheduled?
  
  
• What day is my recycling collection or pick-up scheduled?
  
  
• I want to get rid of fall leaves-- when is leaf collection scheduled?
  
  
• Does the City collect my brush, sticks and branches?
  
  
• Who do I call to fill potholes or do other streets maintenance?
  
  

• Who hears my trash pick-up complaints?
  
  Call City Hall 24 hrs./day at 609-386-0200 and follow the recorded prompts to reach the Public Works Division, or choose the Bulletin Board and select from the options. If asked to leave a message on "voice-mail", be sure to speak your name, address and phone number with your brief message to ensure prompt response.
  
  To top

  

• How can I arrange for street tree pruning or removal?
  
  Call City Hall 24 hrs./day at 609-386-0200 and follow the recorded prompts to reach the Public Works Division, or choose the Bulletin Board and select from the options. If asked to leave a message on "voice-mail", be sure to speak your name, address and phone number with your brief message to ensure prompt response.
  
  To top

  

• Where can I learn more about recycling?
  
  Every other Friday, city-wide, our curbside recyclables are collected by Burlington County. Recyclables need to be at the curb by 6 a.m.
  For general recycling information (recorded), please call 609-386-0200, ext. 157.
  See the County Recycling webpages for the latest information.
  Complaints or comments about Recycling Collection should be directed to the
  Burlington County OTC Recycling Hotline at
  TEL: 609-267-6889 or 609-461-4141.
  Contact the operators of the recycling program directly at the County Recycling Office of the Burlington County Office of Waste Management
  PO Box 429 Columbus NJ 08022
  TEL Hotline: 609-267-6889
  TEL Hotline: 609-461-4141
  TEL: 609-499-1001
  FAX: 609-499-5212
  Email: recycle@co.burlington.nj.us
  
  To top

  

• Who handles my trash pick-up or garbage collection complaints?
  
  Inform the Public Works Secretary by calling 609-386-0200 ext. 132. Report questions or complaints to our office at 609-386-0754. Citizens may call City Hall 24 hrs./day at 609-386-0200 and follow the recorded prompts to reach the Public Works Division, or choose the Bulletin Board and select from the options. If asked to leave a message on "voice-mail", be sure to speak your name, address and phone number with your brief message to ensure prompt response.
  
  To top

  

• Where is the Municipal Recycling Yard, where I can take my recycling to be dropped off?
  
  The Municipal Recycling Yard is at the corner of William Street and Mitchell Avenue, near the Public Works Garage.
  It is open W and Sat 8am-2pm
  Recorded information on Recycling is available 24 hrs./day at 609-386-0200 ext. 157.
  
  To top

  

• What day is my trash collection or garbage pick-up scheduled?
  
  See Trash Collection Schedule Map.

  Zone       Day         Neighborhoods
  
  Zone 1     Thursdays     London, Yorkshire, E. Burlington, Columbus Park
  
  Zone 2     Tuesdays    Farnerville, E. Farnerville, Laurel, Fawn Hollow
  
  Zone 3     Wed./Fri.    Mehlville, New London, New Yorkshire

  
  
  By 7am day of collection, place trash at curbside. It must be bagged and in approved receptacles. Do NOT place trash at curbside before 6pm the night before collection.
  
  You may contact the Public Works Secretary by calling 609-386-0200 ext. 132. Or, call City Hall 24 hrs./day at 609-386-0200 and follow the recorded prompts to reach the Public Works Division, or choose the Bulletin Board and select from the options. If asked to leave a message on "voice-mail", be sure to speak your name, address and phone number with your brief message to ensure prompt response.
  
  To top

  

• What day is my recycling collection or pick-up scheduled?
  
  Recycling is now coordinated by the Housing & Community Development Dept.
  
  Every other Friday, city-wide, our curbside recyclables are collected by Burlington County.
  For general recycling information (recorded), please call 609-386-0200, ext. 157.
  For detailed information on what to recycle and how to prepare it for pick-up, see the County website Recycling Information At-A-Glance at http://co.burlington.nj.us/dept/recycling/recycling/
  
  To top

  

• I want to get rid of fall leaves-- when is leaf collection scheduled?
  
  CURBSIDE FALL LEAF COLLECTION PROGRAM
  Leaf pickup zones correspond to your Trash Pickup Schedule.
  

  If your Trash Pickup Day is:	      Thursday     Tuesday     Fri./Wed.
  
  Then your Leaf Collection Zone is:     Zone 1	    Zone 2	 Zone 3

  
  Curbside Leaf Collection Schedule For Each Zone
  (see chart above to determine your Zone)
  Zone 1
  Nov. 05 - Nov. 09
  Nov. 26 - Nov. 30
  Dec. 17 - Dec. 21
  Zone 2
  Nov. 12 - Nov. 16
  Dec. 03 - Dec. 07
  Dec. 24 - Dec. 28
  Zone 3
  Nov. 19 - Nov. 23
  Dec. 10 - Dec. 14
  Dec. 31 - Jan. 04, 2008
  
  There will be NO LEAF COLLECTION on the following Municipal HOLIDAYS:
  Election Day T Nov. 6
  Veteran's Day M Nov. 12
  Thanksgiving Th Nov. 22
  Day after Thanksgiving F Nov. 23
  Christmas Eve 1/2 day PM M Dec. 24
  Christmas T Dec. 25
  New Year's Eve M Dec. 31
  New Year's Day T Jan. 1, 2008
  
  Rake leaves to the curb line for pickup. DO NOT bag leaves. City residents who want to bag their leaves can take bagged leaves to the Municipal Recycling Drop-off Yard located at the corner of William Street and Mitchell Avenue. The Drop-off Yard is open on W and Sat 7:30am-2:30pm during the Leaf Collection Program.
  
  There is no charge for City of Burlington Residents to take leaves to the Recycling Center on Mitchell Avenue. Proof of City residency is required.
  
  Anyone leaving trash, brush or leaves outside the fenced area of the Municipal Recycling Drop-Off Center during hours when the Center is closed will be subject to fines and penalties.
  
  To top

  

• Does the City collect my brush, sticks and branches?
  
  When notified, the Division of Public Works collects brush and branches during the first full week of every month. To be scheduled for pick-ups, contact Public Works Secretary M-F 9am-5pm at 609-386-0200 ext. 132.
  All brush to be collected must be properly tied into bundles. Branches must not exceed 6 inches in diameter nor 8 feet in length.
  The Department of Public Works DOES NOT collect curbside brush during the leaf collection program.
  
  Residents may take tied brush to the Municipal Drop-off Yard W and Sat 7:30am-2:30pm.
  All brush dropped off must be properly tied into bundles. Branches must not exceed 6 inch diameter and 8 foot length.
  
  WARNING: Anyone leaving trash, brush, or leaves outside of the fenced area of the Municipal Recycling Drop-off Yard during hours when the Yard is closed will be subject to fines and penalties.
  
  To top

  

• Who do I call to fill potholes or do other streets maintenance?
  
  Inform the Public Works Secretary by calling 609-386-0200 ext. 132. Alternatively, report to our office at 609-386-0754.
  Citizens may call City Hall 24 hrs./day at 609-386-0200 and follow the recorded prompts to reach the Public Works Division, or choose the Bulletin Board and select from the options. If asked to leave a message on "voice-mail", be sure to speak your name, address and phone number with your brief message to ensure prompt response.
  
  To top

  

MORE TIPS ON USING FREQUENTLY ASKED QUESTIONS

• Use “Ask FAQ” at left to search out solutions among all Categories.
• See “FAQs by Category” above to browse solutions offered by a particular Dept. or Division, (e.g. “Housing” for questions about “building permits”).
• Try “Ask a Question” to pose your question about subjects not presently covered. This form will appear after an unsuccessful “Ask FAQ” search.