Official FAQs / Q & As

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FAQ = Frequently Asked Questions
Q & A = Questions & Answers
The FAQ / Q & A helps locate specific tips or directions to help you get things done (e.g. “trash collection?”, or “dog license?”– exclude quotation marks.

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• A dead or diseased tree is dropping branches on my street. It needs to be trimmed, pruned or chopped down... who do I call?
  
  
• In case of snow, what do I do? Where do I park? When will my street be plowed?
  
  
• Is there a fee to drop off leaves at the Municipal Recycling center?
  
  
• Who do I call if I notice a streetlight is out?
  
  

• A dead or diseased tree is dropping branches on my street. It needs to be trimmed, pruned or chopped down... who do I call?
  
  Streetscape trees in public places (i.e. curbside, parks, playgrounds, etc.) provide shade, shelter and a natural windbreak. Disease, decay and drooping tree limbs pose a hazard to people, traffic and other trees. Public Works maintains these trees for health, beauty and safety.
  
  Private citizens, businesspeople or their contractors must not fell, cut, trim, prune, plant, move or remove trees of the streetscape. Rather, call Public Works to request same.
  
  WHAT TO DO: contact Public Works Secretary M–F 7am–3pm at 609-386-0200 ext. 132. Describe the exact location and problem. The Supervisor will follow up with an inspection to assess the situation, determine need, and schedule maintenance accordingly.
  
  IN EMERGENCIES such as storms, wind and lightning, STAY AWAY from downed wires to avoid electrocution. To prevent accidents and strain, do not attempt to remove fallen trees or branches. Call the Public Works 24 hr. Emergency TEL: (609) 386-0307 to report downed trees or blocked streets.
  
  Call PSE&G to report downed or sparking wires TEL: 1-800-880-7734
  
  Call Verizon to report loss of telephone service from storm damage TEL: 1-800-275-2355
  
  Call your insurance company to report damage to vehicle– take pictures.
  
  Public Works cannot perform any service on trees on private property. Private trees or limbs felled must be removed by your contractor or yourself.
  
  For More Information on Care of Streetscape Trees Call (609) 386-0754
  
  Inform the Public Works Secretary by calling 609-386-0200 ext. 132. Alternatively, report to our office at 609-386-0754.
  
  Citizens may call City Hall 24 hrs./day at 609-386-0200 and follow the recorded prompts to reach the Public Works Division, or choose the Bulletin Board and select from the options. If asked to leave a message on "voice-mail", be sure to speak your name, address and phone number with your brief message to ensure prompt response.
  
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• In case of snow, what do I do? Where do I park? When will my street be plowed?
  
  Public Works removes snowfall and provides ice melt for public streets and lots to maintain passage and maximize safety.
  
  Treatment applies first to major thoroughfares (i.e. Broad and High Streets) then to progressively smaller less-traveled streets. Our goal is to clear every street. Resources, time and severe conditions may prevent that. To assist us in providing the most thorough service possible, we ask citizens and those employed in the City to do the following at first sign of significant snowfall:
  
  
  1. Do not park on Broad or High Streets
  2. Remove all non-essential vehicles from City streets
  3. Avoid driving in conditions which may strand your vehicle and block roads
  4. Clear your sidewalks and vehicles
  5. Do not pile snow cleared in street or gutter
  6. Refrain from parking crooked, or on drifts or plowed snow piles
  IN CASE OF EMERGENCY medical or other crisis requiring immediate evacuation, and your vehicle is incapacitated, or “snowed-in”, dial 911.
  
  The City cannot plow or shovel private drives, walks or lots.
  
  For More Information on Removal of Snow from Streets Call (609) 386-0754
  
  
  
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• Is there a fee to drop off leaves at the Municipal Recycling center?
  
  There is no charge for City of Burlington Residents to take leaves to the Recycling Center on Mitchell Avenue. Proof of City residency is required.
  
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• Who do I call if I notice a streetlight is out?
  
  Is there a streetlight out in your neighborhood? To report streetlights that are out, please go to the PSE&G website at www.pseg.com and click on the link on their home page for ‘Streetlight Out?’. This brings up an online form for you to fill out. You will need the location of the street light and the pole number – which is located on a metal strip attached to the pole.
  
  Or, you can call 1-800-436-PSEG (7734) with the location of the street light, the nearest cross street, and the pole number.
  
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MORE TIPS ON USING FREQUENTLY ASKED QUESTIONS

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