Official FAQs / Q & As

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INSTRUCTIONS:
FAQ = Frequently Asked Questions
Q & A = Questions & Answers
The FAQ / Q & A helps locate specific tips or directions to help you get things done (e.g. “trash collection?”, or “dog license?”– exclude quotation marks.

1. Click in the white box.
2. Type your word or phrase.
3. Click “Ask FAQ” button. Next, you’ll see a page listing common, related questions and answers.

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• Who is responsible for a homeowner's water service and meter?
  
  
• I'm building a new home or business-- who do I call about water or sewer hook-ups and Permits?
  
  
• Can I use a fire hydrant to fill my swimming pool?
  
  
• The Water Division office is open business hours... what about the rest of the time?
  
  
• Who do I pay my Water Bill or Sewer Charges to?
  
  
• Who is responsible to pay Water Bills and Sewer Charges?
  
  
• Does the City of Burlington add fluoride to its water ( fluoridate, fluoridation )?
  
  

• Who is responsible for a homeowner's water service and meter?
  
  By City Ordinance, the Water Division is only responsible for the water main trunk line in the street. All homeowners and businesses must maintain their own water service lines, meters and emergency curbside water shutoff valves, from the main connection to their buldings or dwellings.
  
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• I'm building a new home or business-- who do I call about water or sewer hook-ups and Permits?
  
  Request information through the City of Burlington Construction Code Official's Office by calling 609-386-0200.
  You will be given information on City Ordinance approved materials, who is eligible to perform the work, and required Permits.
  
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• Can I use a fire hydrant to fill my swimming pool?
  
  No. It is imperative to avoid pressure loss in case of an emergency. Plus, all water used by homeowners must pass through and be accounted for by your home's water meter. Use a garden hose.
  
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• The Water Division office is open business hours... what about the rest of the time?
  
  The Water Division operates 24 hours a day, 7 days a week, with someone on duty at all times. Call the Water Division at 609-386-0035. After-hours calls are answered, to dispatch someone to emergency problems.
  
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• Who do I pay my Water Bill or Sewer Charges to?
  
  The Office of the Collector - Water & Sewer bills and collects charges. Please see their web page for rates, contacts and billing information.
  
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• Who is responsible to pay Water Bills and Sewer Charges?
  
  Utility charges are ultimately the liability of the property owner.
  
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• Does the City of Burlington add fluoride to its water ( fluoridate, fluoridation )?
  
  No, the CITY of Burlington does not add fluoride to its drinking water. If you have any further questions, please direct them to the City of Burlington Public Works Division Secretary Justin Vining 609-386-0200 Ext. 124 OFFICE ADDRESS: 601 E. Pearl Street Burlington NJ 08016 OFFICE HOURS: M-F 9am-5pm 24-hr Emergency TEL: 609-386-0307 TEL: 609-386-0307 FAX: 609-239-8423
  
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MORE TIPS ON USING FREQUENTLY ASKED QUESTIONS

• Use “Ask FAQ” at left to search out solutions among all Categories.
• See “FAQs by Category” above to browse solutions offered by a particular Dept. or Division, (e.g. “Housing” for questions about “building permits”).
• Try “Ask a Question” to pose your question about subjects not presently covered. This form will appear after an unsuccessful “Ask FAQ” search.